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Return and Exchange Policy

Last Updated: September 7, 2023

1. Made-to-Order Items for Sustainability

At Not So Grown by carlyrhill, we are committed to sustainability and reducing waste. We take pride in offering made-to-order products that are tailored to your specifications and preferences. This process not only allows us to create unique items but also contributes to minimizing environmental impact. Because of the personalized and eco-friendly nature of these items, we do not offer refunds or returns for products that are made to order unless they arrive damaged or are defective.

2. Damaged or Defective Items

While we strive to provide you with high-quality products, if you receive a made-to-order item that is damaged or defective, please contact us within 7 days of receiving your order. We will work with you to address the issue and find a solution, which may include a replacement or a refund.

3. Issue Resolution

Your satisfaction is important to us, and we are dedicated to providing excellent customer service. If you have any concerns or issues with your made-to-order items, please reach out to us here. We are here to assist you and will do our best to resolve any problems promptly and to your satisfaction.

4. Cancellation Policy

Because made-to-order items are crafted specifically for you, we initiate the production process shortly after you place your order. Due to the personalized nature of these products, we do not accept order cancellations once production has started. If you wish to cancel your order, please contact us as soon as possible to check the status of your order and determine if cancellation is possible.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page.

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with your order, please contact us.

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